Inclusion Support Program

ipsp logo

The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training.

Program guidelines can be downloaded from the Department of Education and Training (DET) website.

Novita's Inclusion Support Program (ISP) supports eligible  services to build their capacity to provide a quality inclusive environment  for all children including children from the following priority groups:

  • Children with a disability, including children with ongoing high support needs
  • Children from culturally and linguistically diverse (CALD) backgrounds
  • Children with a refugee or humanitarian intervention background who have been subjected to torture and trauma, either in their country of origin or during their refugee experience
  • Indigenous children.

Inclusion support information:

About the Inclusion Support Program

The aim of the Inclusion Support Program is to remove the barriers to accessing child care that may be experienced by children with a disability, those from culturally and linguistically diverse (CALD) backgrounds, and Indigenous children. It aims to promote and maintain high quality education and care. The program assists  Early Childhood Education and Care (ECEC) services with a range of practical supports, including advice, planning and resources, so that they build capacity to support the participation, belonging, development and success of all children in the care environment inclusive of ability and cultural and linguistic diversity.

Inclusion is a value system that emphasises the right of all individuals to feel accepted by others, to develop a sense of belonging and to participate in their community.

Inclusive ECEC assists staff, children and the broader community to learn and grow together in a setting that values everyone.

The Inclusion Support team assists educators in providing all children access to, and participation in, a positive and nurturing environment where they can learn and interact with other children and adults.

Inclusion Support Facilitators (ISF) work directly with eligible ECEC services to help create an environment that includes all children, including those with additional needs by:

  • providing or sourcing information and support in response to the services’ inclusion needs
  • supporting services to develop, implement and sustain flexible, inclusive practices
  • assisting services to link with relevant community groups, services and organisations
  • supporting services to work in partnership with families and support networks
  • assisting services to identify professional development needs and opportunities
  • supporting services to engage in ongoing reflective and improvement practices.

Novita's Inclusion Support region

Novita provides services to the Mid North, Far North, Far West, Eyre Peninsula and Yorke Peninsula regions of South Australia, as indicated in the map below.

Map - Inclusion Support Areas in South Australia

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Eligibility for services

ECEC services approved for Child Care Benefit (CCB), including:

  • Long Day Care  services (including Rural Care)
  • Outside School Hours Care 
  • Vacation care
  • Family Day Care  
  • Occasional Care 
  • In-home care services.

Budget Based Funded (BBF) services, including:

  • Mobile ECEC services
  • Multifunctional Aboriginal Children’s Services (MACS)
  • Indigenous playgroups
  • Indigenous Outside School Hours Care and enrichment programs
  • Crèches
  • Innovative ECEC service centres.

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Requests for service

Requests for Inclusion Support services can be made by filling out an online request for service form or downloading, printing and submitting the Request For Service form (PDF - 184Kb).

Note: Prior to parents completing and signing the Parent Information section of the form, they must have had Novita's privacy policy read and explained to them. View the Novita Privacy brochure:

  Protecting Your Privacy (110KB)

A request for service can be made for:

  • Advice on culturally appropriate practices
  • Practical methods for providing high quality inclusive early childhood education and care (ECEC)
  • Assistance to develop Inclusion Improvement Plans (IIP)
  • Practical methods to support individual children in ECEC services
  • Access to Inclusion Support Subsidy (ISS) and Flexible Support Funding (FSF)
  • Access to Bi-Cultural Support
  • Access to Specialist Equipment

Inclusion Improvement Plan (IIP)

The IIP is a reflective tool to assist educators to build capacity to develop an inclusive environment  for all children. The IIP is developed through discussion between the ECEC service and the ISF.  It is a self-assessment and planning tool linked to the service Quality Improvement Plan (QIP) designed to:

  • identify challenges and dynamics  that impact on inclusion within the ECEC service
  • identify goals to achieve inclusion
  • support the development of an action plan
  • record and reflect on progress.

Download the Inclusion Improvement Plan template (66kb).

Download the Inclusion Improvement Plan guides (680kb)

Available funding

Inclusion Support Subsidy (ISS)

Inclusion Support Subsidy (ISS) is administered nationally by KU Children’s Services, the National ISS Provider (NISSP).

ISS assists eligible ECEC services to include children with high ongoing support needs so that they can be cared for in environments with typically developing peers.

ISS is a contribution towards the costs associated with employing an additional educator.

ISS is limited to a flat hourly rate, depending on the service type, which is determined by the Department of Education and Training (DET) and indexed annually.

Using the Inclusion Improvement Plan,  the ECEC service staff and the ISF assess whether there is a need to apply for ISS funding.

The NISSP will ensure that the ISS is used in the following ways:

In-centre based services:

  • to contribute to the engagement of an additional educator to increase the educator to child ratio when a child or children with ongoing high support needs is/are in care.

In-home based services:

  • as a Capacity Payment to Family Day Care educators in recognition of the additional care and attention required by children with ongoing high support needs and the impact of this on the educator.
  • as an Additional Payment to In-Home Care educators in recognition of the additional care and attention required by children with ongoing high support needs and the impact of this on the educator
  • to engage an additional educator to accompany a Family Day Care educator or In-Home Care educator and child or children with ongoing high support needs on out-of-home excursions or other special activities (for example, Family Day Care playgroups or vacation care excursions).
Flexible Support Funding (FSF)

Flexible Support Funding (FSF) is a funding subsidy administered by Inclusion Support Agencies (ISAs) and paid to child care services to enable them to be more responsive to families and children with additional needs.

In order to be eligible for FSF, the child care service must have already enrolled a child with additional needs.

Approved purposes for FSF include:

  • assisting child care services to include a child with ongoing high support needs where it is unclear whether ISS is required on an ongoing basis
  • enabling release time for permanent educators to settle a child with ongoing high support needs into the child care environment, for example, a child who is transferring to a new care environment or type, such as from Long Day Care (LDC) to Outside School Hours Care (OSHC)
  • enabling release time for permanent educators to attend specialist training that is relevant to the inclusion of a child with additional needs
  • enabling release time for permanent educators to prepare an IIP to support the inclusion of a child with additional needs
  • providing a financial contribution to Family Day Carers and In-home Care educators unable to attend specialist training during business hours.
  • providing home based educators with an additional worker so that a child with additional needs who attends on an irregular basis can participate in out-of-home excursions or other special activities, (for example, playgroups or vacation care excursions)
  • assisting services to include a child with additional needs in circumstances where attendance may be irregular and an application for ISS may not be appropriate, (for example, in occasional care, MACS, flexible/innovative services or mobile services)
  • assisting services in circumstances where ISS has already been approved but an emergency situation has resulted in the child requiring additional hours of care for a time-limited period.

Bicultural Support

Bicultural Support is time-limited specialist support that assists a child care service to successfully include a child from a culturally and linguistically diverse (CALD) background or a child from an Indigenous background into care.

The support may include:

  • on-site or telephone language assistance to facilitate communication between ECEC services and families
  • a worker engaged on-site by the Bicultural Support Program offering time-limited support
  • advice for ECEC staff on culturally appropriate issues and practices to support the relationship between the service and the family.

Specialist Equipment

Novita ISFs can facilitate the loan of specialist equipment to eligible ECEC services (excluding In-home Care) to assist in the inclusion of a child. For more information, please speak to our Inclusion Support Facilitators on 1300 NOVITA (1300 668 482).

Working with Novita’s Regional Services Teams

Novita’s Regional Service teams provide therapy, equipment and support to children and their families within Regional South Australia and Broken Hill.  Please refer to our Regional Services page.

When possible, ISFs will schedule their visits to coincide with the relevant Regional Service team. We work in partnership with the Regional Service team to support therapy clients that access childcare.

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Contact us

Inclusion Support Facilitators are located at the Novita Regency Park Office 
171 Days Road Regency Park SA

Postal Address:
Inclusion Support Program
Novita Children's Services
PO Box 2438
Regency Park SA 5942

Telephone: 8243 8243  Fax: 8243 8361 Email:


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