The following prices relate to your Novita group programs at our community hubs, our Step-Up program and the Recreation Program at The Grove. The same model will apply to transportation charges for group programs.
Levels of support
For our Community Group programs, we have three levels of support that match your needs.
- Level 1: for people who mainly need one-to-one support.
- Level 2: for people who mainly have shared support with one other person.
- Level 3: for people who mainly have a mixture of shared support with one or two other people.
These hourly support levels reflect the changes that happen in a group. We will always provide a higher level of support when required and there are times when your ratio of support is less, but your level of support will stay the same as you currently receive. The number of Novita support workers who are part of your program will not be changing.
Capital Centre Costs
You may also notice something that is called “centre capital cost” on the invoices that you receive from us.
The NDIS define this as the cost of making a centre available and suitable for use by individuals in the program. program across the day.
Non-Face-to-Face Time
Some of the support that we provide to our clients includes activities that don’t happen face-to-face. This can include planning and preparing activities, discussions with family members and other important people in your life, updating important documents and assessments.
Each of the three price levels of support includes a component of non-face-to-face time that is essential for safe, quality services for all our clients.
If additional non-face-to-face time is required, we will discuss this with you in advance.
Costs that will appear on your invoice
Level 1
Hourly Price: $70.20
Appears on invoice as:
- $64.86 for Level 1 std day time (direct support)
- $2.53 for centre capital cost
- $2.82 for NFFT (non face to face time)
Level 2
Hourly Price: $40.81
Appears on invoice as:
- $35.47 for Level 2 std day time (direct support)
- $2.53 for centre capital cost
- $2.82 for NFFT (non face to face time)
Level 3
Hourly Price: $31.24
Appears on invoice as:
- $25.90 for Level 3 std day time (direct support)
- $2.53 for centre capital cost
- $2.82 for NFFT (non face to face time)
Planning your supports for the future
We understand that having the right services in place to support you to reach your goals is very important. Our support planning process is an important part of making sure that you have the supports in place that you want. We review your support plan with you regularly and you can request an update to your support plan at any time.
More information
If you have any questions about our structure, or about the services that you receive, please contact our Customer Experience team. You can call us on 1300 668 482 or email them at [email protected]