Helpful Information

Important information about the coronavirus (COVID-19)

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At Novita, the safety and wellbeing of our clients, their families and carers, and our staff are our primary focus.


UPDATE: Tuesday 27 July, 2021 – Normal services resume tomorrow

The South Australian Government has today announced that the seven-day lockdown to stop the community spread of the COVID-19 Delta strain will conclude at midnight tonight, Tuesday, 27 July.

All Novita services will therefore return to normal from tomorrow morning (Wednesday 28 July). We will look forward to seeing you and supporting you with the services you need.

As always, we will be following all COVID-Safe requirements in line with government directions, including QR code check-in at our sites, mask wearing, social distancing practices and strong infection control measures.

If you have any questions about your appointment arrangements, please contact our Customer Experience Team on 1300 668 482, or by email at

Please remember if you or a family member are not feeling well, you must contact us before coming to one of our hubs, and if you are showing any symptoms of COVID-19 you should immediately get tested.


We understand that many people in the community are concerned about the coronavirus, or COVID-19 as it has been named by the World Health Organisation. We are closely monitoring the changing situation to ensure the Novita community is protected when you’re accessing our services.

If you would like to find out more about COVID-19, and the measures you can take to help prevent the spread of the virus, visit the South Australian Government or Australian Government health websites.

Visit the South Australian Government COVID-19 website

Visit the Australian Government Department of Health website

We also recommend that you visit the Australian Government COVID advice for people with disability (and their families/ carers)

The Australian Government has begun a program of vaccinations for all Australians. Vaccination information for people living with disability can be found on the Australian Government Department of Health website.

It is very important that if you are planning to access any of our services, and you or family members or carers are not feeling well, you must contact us BEFORE you come into one of our hubs.

For more information on how to contact Novita visit our website.

If you are showing symptoms of COVID-19, you should immediately get a medical assessment. If you are unsure, a list of symptoms can be accessed here – and don’t forget to call your doctor or medical centre before you visit to tell them that you’re coming in. 

If COVID-19 presents at any of our service locations, we will take immediate action to protect the wellbeing of our clients and staff, which may include temporary site closures and exploring alternative support arrangements.

The best way to protect yourself against the coronavirus is to regularly wash your hands with soap and water, or use an alcohol-based hand sanitiser. You should also cover your coughs or sneezes with your elbow or a tissue, and if you use a tissue, dispose of it immediately. Regularly cleaning surfaces can also help to prevent the spread of the virus.

It is also important that you maintain a distance of at least 1.5 metres between yourself and other people.

If you have any questions about your Novita services and supports, you can contact us on 1300 668 482 or via email

The safety and wellbeing of our clients, their families and carers, is of paramount importance to us. For the latest information on Coronavirus (COVID-19), what you can do to prevent the spread of the virus, and how this may impact your supports or services, please visit our COVID-19 webpage.