Helpful Information

Important information about the Coronavirus (COVID-19)

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At Novita, the safety and wellbeing of our clients, their families and carers, and our staff are our primary focus.

We understand that many people in the community are concerned about the coronavirus, or COVID-19 as it has been named by the World Health Organisation. We are closely monitoring the changing situation to ensure the Novita community is protected when you’re accessing our services.

If you would like to find out more about COVID-19, and the measures you can take to help prevent the spread of the virus, visit the Australian Government Department of Health website.

Visit the Australian Government Department of Health website

It is very important that if you are planning to access any of our services, and you or family members or carers are not feeling well, you must contact us BEFORE you come into one of our hubs.

For more information on how to contact Novita visit our website.

If you are showing symptoms of COVID-19, you should immediately get a medical assessment – and don’t forget to call your doctor or medical centre before you visit to tell them that you’re coming in.

If COVID-19 presents at any of our service locations, we will take immediate action to protect the wellbeing of our clients and staff, which may include temporary site closures and exploring alternative support arrangements.

The best way to protect yourself against the coronavirus is to regularly wash your hands with soap and water, or use an alcohol-based hand sanitiser. You should also cover your coughs or sneezes with your elbow or a tissue, and if you use a tissue, dispose of it immediately. Regularly cleaning surfaces can also help to prevent the spread of the virus.

It is also important that you maintain a distance of at least 1.5 metres between yourself and other people.

If you have any questions about your Novita services and supports, you can contact us on 1300 668 482 or via email enquiries@novita.org.au

The safety and wellbeing of our clients, their families and carers, is of paramount importance to us. For the latest information on Coronavirus (COVID-19), what you can do to prevent the spread of the virus, and how this may impact your supports or services, please visit our COVID-19 webpage.