Proudly serving our community

Our Policies

Operating within the National Disability Insurance Scheme (NDIS), our primary focus is on fostering an inclusive and empowering environment for our clients and their broader support networks.
Young male smiling at camera while reading a book with Novita Therapist

We are guided by our values

Our policies showcase our commitment to transparency, quality, and person-centered support. Below you’ll find detailed documents, agreements, and service charters created to uphold the highest standards of care and advocacy for our clients living with disabilities, their families, and carers.

Explore these policies to better understand your services, our values, principles, and the exceptional care we provide to the community we proudly serve.

Explore our policies

Cancellation Policy

Privacy Policy

Service Agreement

Terms and Conditions

Customer Service Charter

Clinical Governance

Whistleblower Policy

Cookie Policy

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