Novita collects a range of personal information in support of its business and service delivery activities.

Personal information is any information that can be used to identify you and may include certain sensitive health information.

Novita follows the Australian Privacy Principles, contained within the Commonwealth of Australia Privacy Act 1988 as amended 2012, in handling personal information from customers, clients, beneficiaries, business partners, donors, members of the public and Novita People (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).

Novita has developed a Privacy Policy to help protect your privacy.

The Privacy Policy is available in hard copy upon request, or it may be downloaded using the link below.

The Privacy Policy details Novita’s commitment to the protection of personal information and outlines Novita responsibilities, your rights, and the information that may be collected by Novita and how it will be used.

The primary purpose for collecting personal information from you is to provide disability services to people in need. This includes planning for and delivery of services, funding, monitoring and evaluating of those services.

The kind of personal information we collect will depend on your relationship with Novita (e.g. as a client, donor, business partner, employee, volunteer or member, on line user of the Novita website).

We normally collect personal information directly from you, however, at times collection may via a third party such as a family member, carer, trustee or authorised representative or from a publicly available source.

This will only occur if:
• You have consented to such a collection or it would be reasonably expect us to collect your personal information in this way; or
• If it is necessary for a specific purpose.

In general, we only collect personal information for purposes that are reasonably necessary for one or more of our functions or activities.

Your personal information may be used to:
• Provide you with a service or equipment;
• Provide you with educational information on disability care and awareness;
• Report to government agencies or funding bodies about how funding is used;
• Process your donation or purchase and provide you with receipts;
• Communicate with you about how your donation is used;
• Inform you of Novita services, events and products, which we believe may be of interest to you;
• Respond to your feedback or complaints; or
• Answer your queries.

Novita may also use personal information for:
• Any other purpose for which it was requested and which has advised to you; and for
• Directly related purposes.

Please be assured that, wherever possible, Novita uses information in a non-identifiable format.

Personal information will not be disclosed to third parties without your permission, except where permitted, or required, under the Privacy Act.

Novita take steps to protect all personal, sensitive and health information, and government related identifiers against misuse, interference, loss, unauthorised access, modification and disclosure.

You can access the personal information that we hold about you, and you can ask us to correct any personal information held by us.

For more information, see our Privacy Policy S-LP 8.05.

If you subscribe to one or more of our mailing/emailing lists, you may opt-out at any time.

You can unsubscribe by using the ‘unsubscribe’ options included in Novita emails.

1 How to contact us

For further information please get in touch.

Alternatively you may write to us at:
Director of Marketing and Strategic Relationships
Address: 171 Days Road Regency Park SA 5010
Phone: 1300 NOVITA (1300 668 482)
Fax: (61 8) 8243 8361Assisted contact options are also available.

2 Definitions

Personal information as defined by the Privacy Act 1988 (as amended) is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

Sensitive information as defined by the Privacy Act 1988 (as amended) is information or opinion (that is also personal information) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or criminal record or health, genetic, biometric information or biometric templates, that is also personal information.

Terms and conditions of use


Unless otherwise indicated in this Site, Novita Children’s Services owns the copyright and all other intellectual property contained in this Site. No intellectual property or other rights in and to the information and materials on this Site are transferred to visitors of this Site.

Except as permitted under the Copyright Act 1968 (Commonwealth), other applicable laws or these Terms and Conditions of Use, you may not adapt, reproduce, publish or distribute copies of materials found on this Site (including, but not limited to text, logos, graphics, sounds or images) in any form (including by e-mail or other electronic means), without prior written permission from Novita. Instead, we encourage you to tell others how to access the materials directly through this Site. You may request Novita’s permission to reproduce or distribute the material found on this Site by sending an on-line enquiry to the Website Administrator. You may print out any content of this website for your own personal use.

You may not frame any of the content of this Site or incorporate it into another Web site.

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If you use automatic language translation services in connection with this Site you do so at your own risk.

The material on this Site is of a general nature only, and provides a summary and general overview, but in no way constitutes advice. Use of the information and data contained on this Site is at your sole risk.

If you rely on the information on this Site you are responsible for ensuring by independent verification its accuracy or completeness. You should seek professional advice before acting or relying on any of the content of this Site.

Novita Children’s Services its agents, instrumentalities, officers and employees:

  • make no representations, express or implied, as to the accuracy of the information and data contained on this Site
  • make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on this Site or any linked site into another language
  • make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose
  • make no representations, either expressed or implied, as to the suitability for application of any of the information contained on this Site to you or any particular child
  • make no warranties in relation to the security of any information transmitted to, or from this Site
  • make no warranties that the said information and data is free of infection by computer viruses or other contamination
  • do not guarantee a level of accessibility by people with disabilities to this Site.

Links from this Site

For your convenience and information, this Site contains links to other sites, but Novita makes no representation or warranty as to the accuracy, quality, fitness for purpose or any other aspect of the information on those linked sites. Any links to another site should not be construed as an endorsement or recommendation of any information, goods or services contained on that Site. Your use of the links to other sites is entirely at your own risk.

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Novita may from time to time host forums or other public posting areas (‘Forums’).

It is a condition of your use of the Forums that you comply with these Terms and Conditions of Use.Furthermore, when entering a Forum you will also be asked to accept additional Terms and Conditions.

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Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall  Novita, its agents, instrumentalities, officers and employees be liable for any compensatory, special, incidental, direct, indirect or consequential damages of any kind, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs), or any damages for loss of data, profit or income, loss of use or whatsoever that result from the use of, or reliance on, information contained on or accessed through this Site, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise. To the extent permitted by law, any condition or warranty which would otherwise be implied into these Terms and Conditions of Use is excluded.

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If Novita suffers any loss or damage or incurs any costs in connection with any breach of these Terms and Conditions of Use then you agree to indemnify Novita for those losses, damages or costs.


These Terms and Conditions of Use and your access to the Site may be terminated at any time without notice. All disclaimers, retractions and limitations of liability will survive termination.

Governing Law

These Terms and Conditions of Use are governed by the laws in force in South Australia. You agree to submit to the jurisdiction of the courts of South Australia.


Making amends or making up for loss, injury or damage.
Security against damages or loss. Being exempt from penalties.
Intellectual property
The creative ideas that have gone into developing a product that could be sold to others.
Being legally bound or subject to a tax or a penalty.
Carelessness on the part of a person, company or organisation that has brought about injury or loss to another person or group of persons.
Legal term referring to a private wrong for which the person who has suffered the wrong may be able to claim compensation.