About the Heidi tool
At Novita, we’re committed to providing the best possible therapy experience for you and your family. To support this, we’ve introduced a new digital tool called Heidi. Heidi is known as a digital scribe. It is a secure, smart assistant that helps your therapist with note-taking and documentation.
Heidi runs in the background from a computer or device during your therapy sessions. At the end of the session, it creates a written summary. Your therapist then reviews this summary and adds their own information to create a detailed clinical summary of the session.
By using the Heidi tool, it means that our therapists can spend less time writing notes during a session and more time with you.
Heidi is not a clinician or a therapist. It does not give advice or make decisions. Your therapist remains fully responsible for your support and the services you receive.
What is Heidi?
Heidi is a digital scribe that helps therapists create clear and accurate notes during or after your session.
Why is Novita using Heidi?
Heidi helps therapists to create more consistent and accurate documentation. It also means they can spend less time on paperwork and taking notes during sessions and more time with you.
Does Heidi change the services I receive?
No. Heidi is an administrative tool only. It does not give advice or make decisions. Your therapist remains fully responsible for your support and the services you receive. Heidi simply summarises what was said in the session to help your therapist create their written notes more efficiently.
Does Heidi record and save my session?
No. Conversations are transcribed in real time, and no audio or video recordings are ever stored. Clinical notes that your therapist saves are added securely to your file on Novita’s system, just as they always have been.
Who has access to my information?
Only your therapist and the Novita team working with you. Heidi complies with the Australian Privacy Principles and the Privacy Act. Novita’s information management systems are ISO27001 accredited for data security. Protecting your information is our top priority.
Is my information safe?
Yes. Heidi meets all Australian privacy standards, AHPRA regulations, and professional codes of conduct. Your privacy and confidentiality are always protected. The only data that is saved are the clinical notes. These notes are saved securely on Novita’s system, just as they always have been.
Who controls the notes?
Your therapist remains in full control of your sessions and the clinical notes from these sessions. Heidi only creates a draft summary. Your therapist reviews, edits, and finalises the clinical notes to ensure they are accurate and appropriate.
Do I have to use Heidi?
Your therapist will ask for your permission before they use the tool with you for the first time.
Learn More
How can I find out more?
You can visit the official Heidi website at www.heidihealth.com. You can also speak to your regular therapist or contact our Customer Experience team on 1300 668 482 or via email at [email protected].