I need help with NDIS

Whether you’ve just joined the NDIS, you already have a plan, or you just need help - Novita’s here to support you every step of the way.

Novita has been working with the NDIS since 2013 when it first launched in South Australia. Call us if you need a hand at any stage throughout the process on 1300 NOVITA. You can also contact the NDIS directly on 1800 800 110.

What is the NDIS?

The NDIS, or National Disability Insurance Scheme, is a new way for people living with disability to get support and funding. It is run by the National Disability Insurance Agency (NDIA).

You can use the NDIS to get what you or your child needs to reach their goals. This might include:

  • equipment and therapy
  • things that help you or your child go to school, sports clubs or community groups
  • access to healthcare
  • support for your family to care for you or your child
  • anything that helps you or your child to be more independent.

The NDIS calls these things:

  • Access to mainstream services and supports
  • Access to community services and supports
  • Maintaining your informal support arrangements

Receiving reasonable and necessary supports.

Who is it for?

The NDIS is for people aged 0-65 who live with permanent or significant disability. This means the person will probably have the disability their whole life, and it affects how they do everyday activities like making meals, having a shower, or going to work or school.

The NDIS website has information about when and where the NDIS is being made available. You can also download the Accessing the NDIS Fact Sheet or use the My NDIS Pathway guide to becoming a participant.

How does the NDIS work?

If you or your child are eligible to be an NDIS participant, you will need to work with an NDIS planner to create your first NDIS plan. The plan will help you get the supports you need.

The plan might include:

  • Services you or your child already use
  • Support from family, doctors, paid disability support providers, or at school
  • New things like support at home, therapy services or a wheelchair, to help you or your child achieve their goals
  • Which service provider you want to provide supports and services.

What are the eligibility requirements?

You or your child will be eligible for the NDIS if the access requirements are met. These include:

Age requirements (South Australia)

  • Kids aged 0-14
  • Teenagers aged 15-17 
  • Adults aged 18-64 

Residency requirements

  • Where you live and citizenship.

Disability requirements

  • The type of disability you or your child lives with
  • How long they will have the disability for
  • How it affects them in their everyday life.

Early intervention requirements

  • Your child is less than six years old
  • The type of disability your child lives with
  • Getting supports now could help your child.

The NDIS talks about early intervention as the Early Childhood Early Intervention Approach and has more information about it on their website.

How to plan

If you or your child already get supports from a South Australian Government disability program, you will get a letter and a phone call from an NDIS representative when it’s time to transition to the NDIS. The supports and services you or your child currently get will continue until you are an NDIS participant.

If you or your child are currently receiving services from us at Novita, we can provide you with a Transition Profile for your use relating to your Novita services.

The Transition Profile will summarise information about:

  • Your goals
  • The services that you have received over the past 12 months
  • Predicted needs for the next 12 months, including your support needs to access our services. The Transition Profile aims to provide information to the NDIS to assist the access request and the development of an NDIS funded plan.

If you are accessing Novita’s Community Inclusion services you can request an interview with Community Inclusion to discuss your transition to the NDIA by calling us on 1300 668 482 or emailing enquiries@novita.org.au

What if I need to consider Assistive Technology (equipment)?

It is important to advise the NDIS of any equipment needs for yourself or your child that you are aware of during your planning meeting, including any equipment prescriptions in progress. Equipment needs should be discussed as part of your planning meeting including the:

  • Equipment item that you would like the NDIS to fund (e.g. wheelchair, computer access technology, communication system, shower chair, continence aids)
  • Time needed for your, or your child’s therapists to continue with your equipment request.

If you are waiting on an item of government funded equipment, you should tell your planner about these equipment needs. This is important even if the funding for the equipment item had been approved by the state government system before your transition to the NDIS.

If you or your child need new equipment or changes to current equipment, talk to your planner about including hours for assessment and recommendation. You will need hours to cover appointments and also for the assessor to organise trials, quotes and submitting a funding request to the NDIA.

If you or your child have existing equipment, ask your NDIA planner to include funding for any repairs or maintenance for this equipment into the Assistive Technology budget of your plan. This funding will be important if you need a repair or service on any equipment.

What if I need to include orthotics?

It is important to advise the NDIA of any Orthotics needs and time for consultations with the Orthotist. Novita’s Orthotists can provide a quote to provide to the NDIS. To arrange for a quote for Orthotic Services for the year ahead, you can call us on 1300 668 482 or email enquiries@novita.org.au

Can I claim modifying my home through the NDIS?

The NDIS may be able to fund home modifications for eligible participants. For complex home modifications, Novita has therapists who are qualified and skilled in Complex Home Modifications and working with the NDIS. For further information you can call us on 1300 668 482 or email enquiries@novita.org.au and refer to the NDIS website for information about NDIA funded Home Modifications.

How much money will I be allocated to spend on services?

The NDIA will assess your needs and determine an allocation of money to pay for the services and supports required. Service providers such as Novita will not be part of this assessment and money allocation process, but can support you with information and recommendations to assist with this assessment.