Services Pricing | Novita

Services Pricing

Each year, Novita reviews and updates pricing and policies for all of our clients, in line with the National Disability Insurance Scheme’s (NDIS) pricing review.


What we bill for

We’re here to support you to achieve your outcomes and goals. Novita staff provide a face-to-face service and we also work on your behalf by undertaking the necessary actions such as coordinating services and supports, sourcing equipment or quotes, writing session notes, emails and reports and organising referrals.

The services we provide you will be billed at the hourly rate for the time taken. We will be transparent about our charges and any work will be clearly and directly linked to the goals you are seeking to achieve.


Therapy Services

Prices for all therapy services are aligned to the NDIS price guide and charged at the below hourly rates – except for services in remote areas, where an additional loading applies in line with the NDIS price guide.

Allied Health Assistant $86.79
Developmental Educator $193.99
Exercise Physiologist $166.99
Occupational Therapist $193.99
Physiotherapist $224.62
Positive Behaviour Support $244.22
Psychologist $244.22
Social Worker $193.99
Speech Pathologist $193.99


Other therapy professionals such as orthotists are charged at the standard therapy rate of $193.99.

ConnectAbility services are charged at the same rate as Allied Health Assistant services at $86.79 per hour.

Therapy Groups are offered as a program of supports at $74.90 per hour.

When agreeing to attend a service with Novita that is delivered as a program of support, you will receive an agreement that outlines the cost, length of the program and the intended outcomes of the program.

Participants will be billed after each session as though they had attended, supports delivered as a program of supports are not subject to Novita’s cancellation policy.

If you no longer wish to attend an agreed program of support, you are able to exit the program by providing Novita with two (2) weeks’ notice.

If you stop attending an agreed program of support for longer than four (4) weeks and do not provide notice, we will consider this an unplanned exit from the program.

Learn more about our prices for non-face-to-face therapy services at the bottom of this page.


Remote Therapy Services

Prices for all remote therapy services are aligned to the NDIS price guide.

  Remote  Broken Hill  Very
Allied Health Assistant  $121.51  $121.51  $130.19 
Developmental Educator  $260.00  $270.00  $290.00 
Occupational Therapist  $260.00  $270.00  $290.00 
Physiotherapist  $280.00  $290.00   
Positive Behaviour Support  $320.00  $330.00  $350.00 
Psychologist  $320.00  $330.00  $350.00 
Social Worker  $260.00  $270.00  $290.00 
Speech Pathologist  $260.00  $270.00  $290.00 
Therapy Groups  $107.00  $117.00   
Allied Health Assistant Group  $45.00  $55.00   


Other therapy professionals such as orthotists are charged at the standard therapy rate of $260.00 for remote, $270.00 for Broken Hill and $290.00 for very remote.

Learn more about our prices for non-face-to-face therapy services at the bottom of this page.


Specialist Support Coordination

Specialist coordination of supports cost $190.54 per hour and coordination of supports cost $100.14 per hour– except for services in remote areas, where an additional loading applies in line with the NDIS price guide.


Community Services

There are a wide range of services and supports available to you in your home and in the community. The prices below apply for customers with ‘standard needs’. Novita will develop an individualised quote to provide the services that you want based on your support needs. Novita’s rates for support worker services are aligned to the NDIS price guide.


Individualised Support

Pricing for supports to assist you in your home with daily living and self-care or to support you to get out and about in the community per hour are:

  Standard  High Intensity 
Monday – Friday (day)  $67.56  $73.09 
Monday – Friday (evening)  $74.44  $80.53 
Saturday  $95.07  $102.86 
Sunday  $122.59  $132.62 
Public Holidays  $150.10  $162.38 


Community Group Programs (Day Options, Recreation and Step-Up Programs)

A summary of our Community Group programs prices is below, and you can read a more detailed explanation at our Community Group Pricing Changes page. 

The price for these centre-based group programs is based on the level of support that you need to safely participate in the program you want.

We have three levels of hourly support that match your needs.

Level 1 – $70.20 (for people who mainly need one-to-one support) 
Level 2 – $40.81 (for people who mainly have shared support with one other person)
Level 3 – $31.24 (for people who mainly have a mixture of shared support with one or two other people)


Hourly rates for people with more complex support needs or supports provided at other times of the day, on weekends, or public holidays are as per the rates published in the NDIS price guide. We will provide you with an individualised quote for Community Group Programs.


Transition to Work

Participants with School Leaver Employment Supports funding in their NDIS plan are able to purchase a place in Novita’s Transition to Work program. Our program is offered 3 days a week to support you to reach your employment goals.



Novita’s therapists and support workers can come to you, to provide supports and services in a location most convenient in the community, such as home, school, or childcare. However, there are additional costs involved in providing mobile services.

If you book a support to be held at your choice of community location in metropolitan Adelaide, you will be charged for the therapist’s or support worker’s travel time, up to a maximum of 30 minutes per appointment, each way at the same hourly rate as the service being provided.

For regional services, up to 60 minutes of travel, each way may be charged at the same hourly rate as the service being provided. Flat rates or travel ‘by quote’ may be negotiated, depending on circumstances.

For therapy services, you will be charged for the travel non-labour costs (running costs of the vehicle) at a rate of $0.97 per kilometre.

Where your support worker travels from one participant appointment to another, travel charges will be equally shared between participants.

Where a therapist travels from one Novita location to another Novita location to deliver your service, travel will be charged.

Where possible, Novita will minimise travel costs for you by efficient scheduling of our staff visits in the community.


 Activity-Based Transport

When our support workers transport you to community activities the following charges will apply, in addition to your support worker’s time, at a maximum of:

  • $1.00 per kilometre for a vehicle that is not modified for accessibility;
  • $1.00 per kilometre for a vehicle that is modified for accessibility and shared with other participants;
  • $2.85 per kilometre for a vehicle that is modified for accessibility; and
  • other associated costs such as parking or public transport fares.



A cancellation fee will apply for any therapy services if you cancel with less than 24 hours’ notice.
A cancellation fee will apply for Community Programs such as Individualised Support, and Community Group Programs if you cancel with less than 7 days’ notice.
You won’t be charged for services that we cancel, and services we can substitute or reschedule.

For more information, see our Cancellation Policy.


Non-face-to-face Therapy Services

Type of Service Examples What this means for you!
  • School meetings
  • Meetings with your wider team (eg Psychologist, Education Department SP or OT, Support Coordinator)
  • You may choose to be part of this or perhaps not.
We all work together (with you) to meet your goals, not just in your therapy session, but every day! Meetings are an important part of working and communicating as a team.
Internal Case Conferences
(we might also call this Team Collaboration)
  • Discussion of joint goals
  • Planning for joint therapy sessions
We listen to you, and work together as a team to provide you with the support you are looking for.
Written communication to your team. This might include information sharing, referral letters (with your consent) or support letters. We can help you advocate for the supports and services that you might be entitled to.
Standardised assessment scoring and reporting e.g. developmental assessments, functional capacity assessments. Formal assessments can provide information that helps us all plan what will help you meet your goals. They set a baseline/a starting point of where you are at now, so we know where and how you progress.
  • Mealtime Management Plan
  • Home program therapy activities
  • Allied Health Assistant support
Therapy supports “all day long and all day strong”! Programs enable you to participate in goal directed therapy independently, even when your therapist is not with you. This gives you more control about when and how you do your therapy.
  • Goal Achievement reports
  • Filling out NDIS requested paperwork
  • Reviewing reports
Providing written reports contributes to you getting the right supports.
AAC Customisation
(Following prescription)
  • PODD customisation
  • Vocabulary adjustment and adaption
Helps you access the communication and vocabulary that you need (at the time you need it) and how you need it!
Development of Resources
(This might also be called “Low-Cost AT”)
  • Visual Schedule
  • Social Story
  • Yoga Cards
  • Emotional Regulation Charts
Not all resources are off the shelf! Individualised resources can help you access different environments and prepare for big changes. They can help you integrate what you have learnt in your sessions into your everyday.
Session planning and preparation
Time to develop resources and programs for you to implement beyond your therapy sessions. Creating the right activities and resources for your therapy time ensures you get the most out of every session with us!
Working with Suppliers
  • Organising Trials
  • Discussing equipment suitability and capability
  • Discussing and booking repairs
  • Completion of trial request paperwork/forms
  • Ordering equipment and consumables
Allows you to have access to the right AT that truly meets your needs.
  • Looking for equipment options for a client
  • Researching best practice approaches for rare conditions.
Ensures you get access to services that are right for you.
Emails and Phone Calls
  • Email summary of session/intervention plan
  • Email to school, hospital, support workers etc
  • Liaison with LAC’s and support coordinators regarding NDIS plans, goals or funding
  • Referrals to alternate services
  • Information gathering (family, suppliers, educators, external providers)
We want to ensure that your whole team (with your consent) are working together to meet your goals. Communication, in the way that you want to communicate is an essential tool to ensure you get the best service possible
Support for Applications
  • Centrelink Carer payment forms
  • Disability Parking Permit forms
  • Companion Card forms
Working with you to get the right services and supports ensures that you get what you need.
Clinical Consultations
  • Assistive Technology
  • Mealtime and swallowing
We can bring in expertise outside of your usual therapy supports to assist you to achieve your goals.
Quality Assurance of Reports
  • Positive Behaviour Support
  • Functional Capacity Assessment
We pride ourselves on the quality of our reports to ensure the best outcomes for you.


Get in touch

If you have any questions about Novita’s services, pricing and policies, please call our Customer Experience Team on 1300 668 482 or email [email protected].

More information about the new NDIS price guide can be found on the NDIS website.