Services Pricing | Novita

Services Pricing

Each year from 1 July, Novita adjusts pricing rates and policies for all of our clients, in line with the National Disability Insurance Scheme’s pricing review. The new NDIS Price Guide was released on 25 June 2019.

We are pleased to advise Novita will be charging less than the new NDIS rates and policies allow for some of your supports.


Therapy Services

From 1 July, general therapy services will cost $192.50 per hour – except for services in remote areas, where an additional loading applies in line with the NDIS Price Guide.

Physiotherapy gym services will cost $210.00, and the charge for Physiotherapists delivering hydrotherapy will be $220.00.

Psychology and Specialist Behaviour Support services will cost $225.00 per hour.

Allied Health Assistant services will cost $86.00 per hour.

Therapy Groups will cost $64.50 per hour.


Support Coordination

From 1 July, specialist coordination of supports will cost $186.00 per hour, coordination of supports will cost $98.00 per hour, and Support Connection will cost $60.00 per hour.


Community Services

There are a wide range of services and supports available to you in your home and in the community. The prices below apply for customers with ‘standard needs’. Novita will develop an individualised quote to provide the services that you want. Novita’s rates for these services are aligned to the NDIS Price Guide, noting that our rates are aligned with NDIS rates including the Temporary Transition Payment (TTP) for all attendant care supports.


Individualised Support

Pricing for supports to assist you in your home with daily living and self-care, or support you to get out and about in the community per hour are:

  • Monday – Friday (day) – $56.81
  • Monday – Friday (evening) – $62.69
  • Saturday – $78.14
  • Sunday – $101.61
  • Public Holidays – $127.21


Day Options, OSHC and Recreation Programs

The price for these centred based programs depends on the ratio of support you need to safely participate in the program you want. Prices for these supports for people with standard needs per hour are:

  • 1:1 support – $58.91
  • 1:2 support – $33.91
  • 1:3 support – $25.58

Hourly rates for people with more complex support needs are as per the rates published in the NDIS Price Guide. We will provide you with an individualised quote for Day Options, OSHC and Recreation Programs.


Transition to Work

Participants with School Leaver Employment Supports funding in their NDIS plan are able to purchase a place in Novita’s Transition to Work program. Our program is offered 3 days a week to support you to reach your employment goals.



From 1 July, therapy travel can now be funded up to 30 minutes each way in the metropolitan area, and up to 60 minutes in regional areas.

No travel charges will apply for services and supports delivered in Novita offices. If you want to see a specialist based in another Novita location, travel charges will be negotiated with you.

Novita will do all we can to minimise travel costs for you by efficient scheduling of our staff visits in the community. This supports our commitment to provide services and supports to as many people living with disability as possible.

For more information, see our Travel Pricing Policy.



A cancellation fee will apply for any therapy or individualised support services if you cancel with less than 24 hours’ notice. There will also be a cancellation fee for Day Options, Recreation programs and Out of School Hours Care services if you cancel with less than 48 hours’ notice.

You won’t be charged for services that we cancel, and services we can substitute or reschedule.

For more information, see our Cancellation Policy.


What we bill for

To support you in achieving your outcomes and goals, our Novita staff work behind the scenes to provide you with the best possible services, in addition to your face-to-face appointments. Along with the personalised consultations with you face-to-face or on the phone, our staff support you by undertaking work such as coordinating your services, sourcing equipment, writing progress reports, and organising any referrals.

Where necessary, these services will be billed at the hourly rate as part of the service we provide, and we will be transparent about such charges. Any work we charge you for will be clearly and directly linked to the goals you are seeking to achieve.


Get int touch

If you have any questions about Novita’s services, pricing and policies, call our Customer Experience Team on 1300 668 482.

More information about the new NDIS Price Guide can be found on the NDIS website.