Services Pricing | Novita

Services Pricing

Each year, Novita reviews and updates pricing and policies for all of our clients, in line with the National Disability Insurance Scheme’s (NDIS) pricing review.

We are pleased to advise that Novita will be charging less than the pricing limits set out in the 2021-22 NDIS price guide for some of your supports.


Therapy Services

Prices for all therapy services remain unchanged and are outlined below.

General therapy services are charged at $193.50 per hour – except for services in remote areas, where an additional loading applies in line with the NDIS price guide.

Physiotherapy gym and physiotherapy hydrotherapy services are charged at $222.00 per hour.

Psychology and Specialist Behaviour Support services are charged at $225.00 per hour.

Exercise Physiology services are charged at $166.00 per hour.

ConnectAbility services are priced at the same rate as Allied Health Assistant services which remain at $86.00 per hour.

Therapy Groups are offered as a program of supports and remain at $64.50 per hour.


Support Coordination

Specialist coordination of supports cost $190.00 per hour and coordination of supports cost $100.00 per hour.


Community Services

There are a wide range of services and supports available to you in your home and in the community. The prices below apply for customers with ‘standard needs’. Novita will develop an individualised quote to provide the services that you want based on your support needs. Novita’s rates for support worker services are aligned to the NDIS price guide, including the Temporary Transition Payment (TTP), where applicable, for attendant care supports.


Individualised Support

Pricing for supports to assist you in your home with daily living and self-care or to support you to get out and about in the community per hour are:

Monday – Friday (day) $64.04
Monday – Friday (evening) $70.56
Saturday $90.14
Sunday $116.24
Public Holidays $142.35


Day Options and Recreation Programs

The price for these centre based group programs depends on the ratio of support you need to safely participate in the program you want. Prices for these supports for people with standard needs provided on weekdays per hour are:

1:1 support $66.32
1:2 support $38.14
1:3 support $28.75


Hourly rates for people with more complex support needs or supports provided at other times of the day, on weekends or public holidays are as per the rates published in the NDIS price guideWe will provide you with an individualised quote for Day Options and Recreation Programs.


Transition to Work

Participants with School Leaver Employment Supports funding in their NDIS plan are able to purchase a place in Novita’s Transition to Work program. Our program is offered 3 days a week to support you to reach your employment goals.



Therapy travel can be funded up to 30 minutes each way in the metropolitan area, and for up to 60 minutes in regional areas.

No travel charges will apply for services and supports delivered in Novita offices. If you want to see a specialist based in another Novita location, travel charges will be negotiated with you.

Novita will do everything possible to minimise travel costs for you by efficient scheduling of our staff visits in the community. This supports our commitment to provide services and supports to as many people living with disability as possible.

For more information, see our Travel Pricing Policy.


 Activity-Based Transport

When our support workers transport you to community activities the following charges will apply, in addition to your support worker’s time, at a maximum of:

  • $1.00 per kilometre for a vehicle that is not modified for accessibility;
  • $1.00 per kilometre for a vehicle that is modified for accessibility and shared with other participants;
  • $2.80 per kilometre for a vehicle that is modified for accessibility; and
  • other associated costs such as parking or public transport fares.



A cancellation fee will apply for any therapy or individualised support services if you cancel with less than 24 hours’ notice. There will also be a cancellation fee for Community Programs such as Individualised Support, Day Options and Recreation Programs if you cancel with less than 7 days’ notice.

You won’t be charged for services that we cancel, and services we can substitute or reschedule.

For more information, see our Cancellation Policy.


What we bill for

To support you in achieving your outcomes and goals, our Novita staff work behind the scenes to provide you with the best possible services, in addition to your face-to-face appointments. Along with the personalised consultations with you face-to-face or on the phone, our staff support you by undertaking work such as coordinating your services, sourcing equipment, writing progress reports, and organising any referrals.

Where necessary, these services will be billed at the hourly rate as part of the service we provide and we will be transparent about our charges. Any work we charge you for will be clearly and directly linked to the goals you are seeking to achieve.


Get in touch

If you have any questions about Novita’s services, pricing and policies, please call our Customer Experience Team on 1300 668 482 or email

More information about the new NDIS price guide can be found on the NDIS website.