Our Policies | Novita

Our Policies

As one of South Australia’s leading disability support service providers operating within the National Disability Insurance Scheme (NDIS), our primary focus is on fostering an inclusive and empowering environment for our clients and their broader support networks.

Our policies showcase our commitment to transparency, quality, and person-centered support. Below you’ll find detailed documents, agreements, and service charters created to uphold the highest standards of care and advocacy for our clients living with disabilities, their families, and carers.

Explore these policies to better understand your services, our values, principles, and the exceptional care we provide to the community we proudly serve.


Policies A – Z


Cancellation Policy


Compliments, complaints and suggestions


Customer Service Charter


Privacy Policy


Service Agreement

Download the Easy English version of our Service Agreement >>

Terms and Conditions