Want to join us? Just follow these steps:

We’ve been working with the NDIS since 2013, so we have plenty of experience and can help you every step of the way. Want to know more about why you should choose Novita?


1. Call us

First things first, call our friendly Customer Experience Team on 1300 NOVITA (1300 668 482) anytime from Monday-Friday, between 8:00am and 6:00pm.

We will take down your details, talk through the information in your child’s NDIS plan and book an appointment for you to meet with a therapist at your closest Novita hub.


2. Get assessed

If you need it, we can arrange for your child to be assessed by one of our friendly therapists, to help determine which therapies they will benefit from the most.

This step is optional.


3. Choose what you want

The next step is to decide which supports, services and equipment you want from Novita. To help you decide, we will talk through:

  • your child’s needs and abilities
  • your child’s NDIS goals
  • what you want your child to achieve through their plan (their outcomes)
  • where you want your child to receive their therapy
  • individual and group therapy options
  • equipment and technology they could benefit from
  • age appropriate supports and services
  • any travel costs
  • access to great Novita benefits, like free tickets to events, and free services like our Mobile Toy Library.


4. Get started

Now it’s time to get going! We will develop a flexible service plan that can be reviewed at any time, and will ask you to sign a service agreement. A service agreement is a written agreement between an NDIS participant (your child) and a service provider such as Novita that sets out how and when your child’s supports will be delivered.


5. Manage your plan, payments, claims and more

If your plan is managed by the NDIA, Novita will claim directly from the NDIS Portal. We can then provide you a statement of claims upon request.

If your plan is self-managed, Novita will email or post your invoices to you, if your services aren’t paid for on the day. Invoices can be paid by credit or debit card or via direct bank transfer. We can then provide you with statements upon request.


6. Track progress

We will help you manage your child’s plan, to make sure they are getting the most out of their funding through Novita, and any other service providers you are using. We will also continually review your child’s progress during the life of their plan and, if necessary, develop new goals and review their therapy along the way.

Starting your first NDIS plan:

Thousands of Novita kids and their parents have come to think of us as part of their family. If you’d like to join them, call us on 1300 NOVITA, request a callback, or email us on enquiries@novita.org.au