First things first, call our friendly Customer Experience Team on 1300 NOVITA (1300 668 482) anytime from Monday-Friday, between 8:00am and 6:00pm. We will take down your details, talk through the information in your child’s NDIS plan and book an appointment for you to meet with a therapist at your closest Novita hub.
If you need it, we can arrange for your child to be assessed by one of our friendly therapists, to help determine which therapies they will benefit from the most. This step is optional.
The next step is to decide which supports, services and equipment you want from Novita. To help you decide, we will talk through:
Now it’s time to get going! We will develop a flexible service plan that can be reviewed at any time, and will ask you to sign a service agreement. A service agreement is a written agreement between an NDIS participant (your child) and a service provider such as Novita that sets out how and when your child’s supports will be delivered.
If your plan is managed by the NDIA, Novita will claim directly from the NDIS Portal. We can then provide you a statement of claims upon request.
If your plan is self-managed, Novita will email or post your invoices to you, if your services aren’t paid for on the day. Invoices can be paid by credit or debit card or via direct bank transfer. We can then provide you with statements upon request.
We will help you manage your child’s plan, to make sure they are getting the most out of their funding through Novita, and any other service providers you are using. We will also continually review your child’s progress during the life of their plan and, if necessary, develop new goals and review their therapy along the way.