Assistive Technology Service (ATS)

The Assistive Technology Service helps individuals to access equipment to help them move, play, learn and work.

Assistive Technology (often called AT) refers to equipment and devices which can include anything from a simple device in the kitchen (such as a tap turner to make using them easier), to a power wheelchair or eye gaze controlled communication device.

Assistive Technology Service (ATS) staff have specialised knowledge and skills to help children, adults, families, carers select, set-up and access the most appropriate AT to assist with mobility, communication, education and daily living.

Who makes up the ATS team?

The Assistive Technology Service team includes physiotherapists, occupational therapists, speech pathologists, allied health assistants, rehabilitation engineers, orthotists and technicians.

What is provided?

The Assistive Technology Service provides many services such as:

  • Assessment, advice and information regarding different types of AT and are recognised prescribers with various equipment funding schemes
  • Clinics where individuals can come along to be assessed and try out equipment. These appointments can help therapists and families choose the right piece of equipment and include walkers, powered mobility, shower chairs and modified bikes.
  • Training and support using different types of AT. This can be provided either individually or in a group setting. Training can also be provided to school staff and other community groups.
  • Access and Communication Technology Service (ACTS): is a specialist service that provides specialised AT prescription support to therapists working with children and adults.
  • Seating and Mobility: The Seating and Mobility team specialise in the assessment, design and fabrication of custom solutions for clients with complex AT needs.
  • Orthotics: fabrication of a broad range of orthotic devices made to meet individual needs and maximize support and function.


Is Assistive Technology funded?

Potential funding sources include:

  • National Disability Insurance Scheme (NDIS)
  • Department of Communities and Social Inclusion (DCSI)
  • Lifetime Support Authority
  • Parents/carers/individuals with a disability
  • Private health insurance
  • Service clubs such as Lions Club, who support the Australian Lions Children’s Mobility Foundation (ALCMF) to fund a diverse range of walkers and other equipment.

To find out more about funding sources, visit our 6 Steps to Success or for information or free advice, speak to someone in our friendly team on 1300 NOVITA (1300 668 482) or visit our Contact Us page for more ways to get in touch.


Where we provide these services?

We provide services from all of Novita’s metropolitan sites. Our service also often involves visits at private homes, preschools and child care centres, schools, hospitals and supported accommodation facilities.

In some cases, you may need to travel to Novita’s Regency Park Centre to access certain trial items or for certain assessments and appointments where modifications can be made on site.

If you would like information or free advice, speak to someone in our friendly team on 1300 NOVITA (1300 668 482) or visit our Contact Us page for more ways to get in touch.


Equipment Repairs

A repair and maintenance service is available with mobile technicians able to provide services wherever the client may be in the community. Some repairs may require equipment to be modified at the workshop in Regency Park, our experienced technical team will be able to advise what is required and the timeframe this can be completed in.

For equipment owned by the DCSI Equipment Program, contact Domiciliary Equipment Service (DES) by calling 1300 130 302 to request Novita to complete a repair.

Electronic Services

Novita can provide electronic repairs, customisation and technical support for a wide range of Assistive Technology devices. We have a well appointed electronics workshop at Novita’s Regency Park site. The service is provided by an experienced electronics technician and supported by Allied Health Assistants.

If you are having difficulties with electronic equipment please email

For a quote to customise or modify your device please contact